Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. They will discuss some of Shep’s 52 Amazement Tools–like ”Ask the extra question” and ”Focus on the customer, not the money”–are simple, clear, useful for almost anybody, and supported with compelling research and stories. In addition, they will discuss Shep’s practical and proven approaches regarding: the difference between satisfied customers and loyal customers; the best customer service companies and why; what companies can do to deliver better customer service; simple customer service strategies and how to get employees engaged in a customer service program by creating “service awareness.” If you have customers and want to keep them and get even more, you want to listen in to this show.

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations .He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.


Tune in for The Step Up and Play Big Radio Show new episode “Amaze Every Customer. Every Time” On the Voiceamerica Business Channel Airs LIVE Wednesday Sept. 3rd. Also listen to past shows on demand.

The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.

Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips. Step Up and Play Big with Chris Ruisi can be heard live every Wednesday at 9 AM Pacific Time on the VoiceAmerica Business Channel.